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Reduce your risk. Protect your crew.

Life at sea is challenging at the best times of times. Gone unaddressed, small issues can turn into major events putting your vessel, crew and voyage at risk. Crew and passenger health and well-being can be the difference between a smooth or stressful trip.

Having immediate access to emergency doctors for minor and serious medical events can significantly improve a crew member’s outcome. Having support helps to alleviate stress for skipper and crew, and reduce the likelihood for a medical evacuation or vessel diversion.

Our team of emergency doctors are passionate about delivering care to those in remote locations, and many have been delivering telemedicine services for 20 years. Regardless of who is calling, the Canadian Navy, shipping or fishing vessels, yachts or major fleets, our doctors are able to provide timely and compassionate advice and care on board.

Direct 24/7 Access

With ClipperTelemed+ there is no delay. You are directly connected to one of our on-call emergency doctors within minutes. We encourage you to call for the small things, as often as you need to ensure the health and well-being of those board.

MDACCESS-icons_0002 24_7 coverage

Crew can call the 24/7 line using their satellite phone and are connected to our on-call emergency doctor within minutes.

MDACCESS-icons_0008 Access to History

Once connected, doctors will have digital access to the crew’s medical history and can advise on managing illnesses or injuries on board, and assist in deciding if/when a medical evacuation or vessel diversion is required.

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Crew can also interact with the doctor through secure messaging. Images, photos or short video clips can also be sent to our doctor using narrow bandwidth via satellite, if required.

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Medical Kits

Based on 20 years of managing illnesses and injury at sea, we have designed custom medical kits for clients, which meet the WHO, MCA Standards and other international certifications.

We also offer

  • On-board assessments of your vessel
  • Re-stocking as required (through suppliers in Canada, UK and the US)
  • Medical Equipment rental (defibrillators, automated external defibrillators (AEDs), etc.)

Meet the Team

CEO

SUSAN HELLIWELL

Susan is the CEO of ClipperTelemed+ and PRAXES Medical Group. Since 1997 since, she has been leading a team of medical and non-medical staff to deliver top-quality telemedicine services to clients around the world. Susan earned a BASc in Mechanical Engineering from the University of Waterloo, and an MESc in Civil Engineering from the University of Western Ontario.  Her main focus is providing leadership, business planning, analysis and development.


BUSINESS DEVELOPMENT MANAGER

TOM BETTLE

Tom is a focused maritime sales professional, former bridge officer, navigator and ocean motor yacht skipper.  He maintains professional tickets to this day, which enables him to have good maritime domain awareness and a thorough understanding of SOLAS, STCW and the requirements of the Maritime Labour Convention.


MEDICAL DIRECTOR

DR. JOHN ROSS B.SC, MD, FRCPC

Dr. Ross’ is responsible for all clinical services and the development of medical protocols used in delivery of service, hiring, training and review of medical personnel, and medical case review. Dr. Ross leads a team of highly experienced and highly skilled medical practitioners each recruited due to their unique ability to work under pressure within the unique environment.


Customer Testimonials

Hear from some of our clients

Judy Robertson
We used the ClipperTelemed+ service on our recent voyage in Antarctica. Our vessel carried 12 crew and passengers. Their wellbeing is utmost in our mind. Having the ClipperTelemed+ service in place brought great piece of mind to me and the rest of the crew. We have rebooked the service and recommend it to mariners as the best way of dealing with medical incidents at sea.

- Judy Robertson

RYA Yacht Master Instructor, Cruising Club of America

Daniel Smith
It is reassuring to know there is a ClipperTelemed+ doctor at the end of the phone 24/7 who knows exactly what equipment you have on the boat with you, where its kept, they know the conditions that you are dealing with and they are able to give you practical advice, which is what you need at the time.

- Daniel Smith

Former Clipper Round the World Skipper

John Maclellan
Motor Yacht Triple Seven has cruised to some ultra-remote parts of the globe, no matter where we are ClipperTelemed+ are always on hand to provide support to myself and the team on board. We have worked with CT+ for several years now and have built a strong working relationship, which can be relied upon when a situation on board arises. As Captain I highly recommend the 5 star service that CT+ provides and intend to work with them with all of Motor Yacht Triple Seven’s future cruising plans.

- John Maclellan

Captain Motor Yacht Triple Seven

Corporate and Individual Sign Up

If you are a corporate client, please get in touch with us directly to discuss tailored packages and pricing.

tbettle@clipper-telemed.com

If you need assistance for your personal yacht:

  1. Complete the form below. Tell us about your vessel, crew and voyage.
  2. We will send you a quote based on the time you are at sea. No need to pay for extra. You can simply turn the service off and on when needed.
  3. Complete a personal health record for yourself and those onboard. And get advice on your medical kit.
  4. Print your on-board call-in sheet.
  5. Enjoy your trip knowing you’ve got 24/7 medical support.

Find Out More

Ask questions or receive a quote for service


Get in touch

Let's Talk

  • Email:

    tbettle@clipper-telemed.com
  • Phone:

    +44 (0) 7775 420377
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